Frequently Asked Questions

Products

How do I use Toothi?

Clip Toothi to virtually any textile and your little one is ready to chew, explore, and soothe!

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What does Toothi clip to?

Parents clip Toothi to bibs, blankets, loveys, muslins, crinkle paper, washcloths, even clothing. It’s super adaptable and easy to move between fabrics throughout the day.

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What does Toothi not clip to?

Toothi works best with fabrics up to 3-ply, or thin plush materials. Very thick blankets, quilted items, or materials with chunky piping can be too bulky for a secure clip—use your judgment here.

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What age is Toothi suitable for?

Typically from 3+ months, but many families and OTs use Toothi well into toddlerhood and beyond for sensory and oral-motor support.

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Can Toothi be used for sensory needs?

Absolutely. OTs, SEN teachers, and parents use Toothi for oral-motor work, sensory regulation, and redirecting chewing to a safe option.

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Can Toothi be chilled?

Yes. You can chill or freeze Toothi before use for extra gum relief.

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Do you offer bundles?

Yes! Bundles of 2 or more Toothis offer great value and larger bundles qualify for free shipping too! You can mix colors however you like.

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Care & Safety

How do I wash Toothi?

Wash with warm, soapy water and let it air dry. Toothi is also top-rack dishwasher safe.

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Can I sterilize Toothi?

Yes. Place Toothi in freshly boiled water for a few minutes and allow it to cool naturally, or use a steam sterilizer.

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How often should I replace Toothi?

As with all teethers and pacifiers, we recommend replacing Toothi after around 3 months of regular use. Inspect often and replace if you notice wear, tearing, or damage.

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Materials & Testing

What is Toothi made of?

Toothi is made with a food-grade PP core, over-moulded in baby-safe TPE. Our materials are BPA-free, phthalate-free, latex-free, and free from heavy metals.

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Has Toothi been safety tested?

Yes. Toothi meets US and international safety standards, including CPSIA and FDA food-grade requirements.

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Does Toothi contain any small parts?

No. Toothi is made from three components moulded securely together—nothing detaches.

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Where is Toothi made?

Toothi is designed in the UK and manufactured in a certified medical-goods facility in China.

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Shipping

Do you offer free shipping?

Yes! We offer free US shipping on orders of 4+ Toothis. We also run seasonal free-shipping promotions from time to time.

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How long will my order take to ship?

Orders usually ship within 1–2 business days.

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How long is delivery?

Standard US delivery typically takes 3–6 business days, depending on carrier volume and location.

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Do you ship internationally?

We currently ship to the US and Canada. Canadian orders may incur duty and freight charges upon delivery. More countries coming soon!

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Can I track my order?

Yes. You’ll receive a tracking link via email or SMS as soon as your order ships.

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Returns, Exchanges & Cancellations

What is your return policy?

For hygiene reasons, used Toothis can only be returned if they’re defective. Unopened, unused Toothis may be returned within 14 days of delivery. If we believe a returned Toothi has been used, we may decline the refund.

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What if my order arrives damaged or incorrect?

We’ll replace or refund any defective or incorrect items. Send us your order number, photos, and a quick explanation—we’ll take care of the rest.

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Can I return part of a bundle?

Yes, as long as the units are unopened. If returns bring your bundle below the required item count, the refund will be adjusted to match the pricing of the items you keep.

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What if my package says delivered but isn’t?

Sometimes carriers scan early. If it hasn’t shown up after 10+ days from the delivery scan, contact the carrier first. If they can’t resolve it, reach out to us and we’ll help with a claim or resend where applicable.

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Can I change my shipping address after ordering?

If your order hasn’t shipped, we’ll do our best to update it. Contact us as quickly as possible. We can’t guarantee changes once an order is in motion, and we’re not liable for delays or misdeliveries caused by incorrect addresses.

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Can I cancel my order?

If your order is still processing, we’re usually able to cancel it. Once it has shipped, please follow our returns policy.

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Bundles, Discounts & Gift Orders

How do bundle discounts work?

Bundle pricing applies when the required number of items is kept. If part of a bundle is returned, refunds adjust to reflect the correct pricing for what remains.

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Can I use discount codes on bundles?

Only if the bundle is not already discounted. Some bundles are excluded from additional codes.

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Do you offer gift wrapping?

Not right now—but all Toothis arrive in gift-friendly packaging!

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Wholesale Questions

Do you offer wholesale pricing?

Yes. We work with pediatric dentists, OT clinics, nurseries, SEN programs, and retail partners. Get in touch for our line sheet.

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Can I get bulk pricing for schools or medical offices?

Yes—bulk pricing begins at case-level quantities.

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Do you offer samples for clinicians?

We offer sample packs for qualified pediatric clinics, OTs, and SEN professionals.

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